Wondering how to make the most out of your email campaign in 2019?
In this article, we’ll go over five key points to help you do just that.
Email Campaign Pillar 1: Advanced Opt-in
If you’re at all on the fence about using opt-ins on your website, don’t be. Time and again, they’ve proven to be massively effective. Most commonly you’ll see these in the form of website popups. But the days of the one-size-fits-all popup are over. Today, we can create custom, engaging popups meant to follow up on user intent.
Here’s a scenario you’re likely familiar with: a user finds your site in the search results, clicks through and spends time with your content. Maybe they read a blog post or two, maybe they shop around for a product they like.
Either way, inevitably the time comes when they tend to navigate away from your site – and possibly never come back. That’s where something called the exit intent popup comes in. These are designed to catch users at a key funnel stage as they’re about to leave your site and use a simple plugin to track a user’s mouse activity.
If the mouse gets close to the exit or back button, it will trigger the popup. You’ll often see these used in lightbox popup form, which means that when the popup appears the rest of the screen is darkened to draw a user’s attention to what’s in the box.
And, though many are wary that these may actually deter users instead of encouraging them, the fact is that opt-in’s remain one of the best ways to grow your email list.
Here are a few things to keep in mind when designing yours:
- Always include a clear call to action – remember, this is one single, clear action
- Personalize the popup based on the page and content visited
- Offer an incentive – a free download, free shipping, discount code, etc. based on what makes sense for you industry
- Keep them clear and concise, the shorter the better – people won’t give you a lot of attention, so grab it as fast as you can
Email Marketing Campaign Pillar #2: Personalized Automations
Once users have opted into your emails, you need a solid plan to keep them engaged. That’s exactly what a personalized, automated campaign does. It adds value at every lifecycle funnel step – from new prospect to lapsed customer – by nurturing engagement and conversion. So, rather than simply sending off batch emails at unspecified times in the buyer journey, you’re sending timely, personalized emails that hit your customers at exactly the right time. The cool thing is that this process can be fully automated, meaning you specify the parameters that trigger an email to be sent.
It could be a welcome to first-timer subscribers, an article compilation based on indicated subscriber interests, a re-engagement to anyone whose attention has lapsed, or even a birthday or anniversary email to simply show you’re aware and engaged.
Who these emails are sent to will depend on how you segment your email lists.
Email segmentation is essentially a way to narrow down your audience into different target groups. You create these segments to better cater to specific groups within your overall audience. There’s almost no limit to the different ways you segment, but some of the most popular are:
- Geographics (location and related data)
- Demographics (age, gender, social status)
- Psychographics (lifestyle, interests, opinions)
- Behavioral (past purchases, email opens, click-throughs, web pages visited, etc.)
With these kinds of segments in place, you can send specific emails, designed to fit into your marketing goal at a particular time.
Email Marketing Campaign Pillar 3: List Deployment
With your segments nailed down, your next course of action is crafting and sending a series of emails that speak to each segment. Which means you need a clear path that connects every email you plan to send, from the welcome email to the follow-up purchase email.
Too often, you see brands begin and end with a welcome email. And while that’s a great place to start, (they’re 4x more likely to be opened and nearly 7x more likely to get a click than other promotional mailings), you need to develop an onboarding strategy that nurtures that lead through the sales funnel.
So, if you’ve created a segment based on website behavior, you can use it to target those that continuously visit a certain section of your site with emails highlighting any interests or products commonly featured there.
Highlight how-to’s and special features, and use these emails as an opportunity to introduce users to additional or complementary products or services you offer.
Or, if someone places something in their cart but doesn’t follow-through, send them an abandoned cart email, stat.
If someone does purchase, encourage them to purchase more by showing them other items they might like.
The most important part here is to have a mapped out email series that sees a user through the entire buyer journey, from initial awareness to conversion.
Email Marketing Campaign #4: Mobile Responsiveness
No question about it: mobile is the dominant device on the internet right now, and it doesn’t look like that’s changing anytime soon.
Here are a few things you might want to know about emails on mobile:
- 61% of opens happen on mobile
- Over 98% of consumers own a mobile device
- 88% of users are more likely to use Click to Call
- Click to call lead to a 200% conversion growth
Seems pretty clear that marketers need to be moving towards all things mobile-friendly. But here’s another surprising stat for you: 32% of users complain mobile email is too small.
And why is that? Because only 39% of businesses use mobile responsive email templates.
That means the vast majority of templates used by businesses are still primarily directed at desktops. Given what we know about the overall use of mobile, that’s a pretty extreme misuse of resources.
But here’s the thing: this lapse in judgment represents a real opportunity for brands that do take the time to ensure a mobile-responsive email campaign.
Because so many companies aren’t doing it, those that do have the chance to distinguish themselves from their competitors and deepen the relationship with your subscribers.
This, of course, will require a mobile responsive email template. Often times, it will be a completely different design than what you’d use on a desktop (and require someone experienced to implement design changes).
As a rule of thumb, keep the following in mind:
- Single column formats will be easier to read on mobile
- Consider using buttons instead of links
- Try to use bigger, simplified fonts
- Keep your email very concise, with the most important design elements and text towards the top
- Keep developing and implementing better mobile responsive templates.
Email Campaign Pillar 5: Testing
Here’s a little secret: email is a goldmine when it comes to uncovering hidden subscriber insights. But you’ll never find those out unless you test your emails. And these tests don’t just extend to your email campaigns. The results you find regarding your subscriber’s behavior and preferences via email can be used across multiple marketing channels to grow your business.
For example, you could run a test to find out what the best price point for your product or discount percentage is to drive a response. Maybe, instead, you want to find out what kind of offer gets the most subscriptions – free shipping or discount code?
And all of these important elements can be unpacked and proven through email to arrive at the most profitable results.
Email continues to be one of the most important channels in marketing and customer engagement. But way too many businesses fail to realize its full potential. Don’t be one of those businesses. Instead, follow the points outlined above to create a successful email marketing strategy in 2019.